Completed Forbidden

Reselling, copying, modifying, redistributing, or sharing any material, including digital content, previously protected by copyright, made by the artist, is completely forbidden, and legal action will be taken against those who commit these actions.

What Are digital products?

All digital purchases are final and instantly delivered/downloaded via email; refunds, cancellations, returns, and/or exchanges aren’t allowed. The only exception would be if the file is corrupted or with errors, the client is entitled to a replacement.

When are your shipping dates & carrier?

All purchases are shipped between Tuesday and/or Friday using USPS (we are located in Puerto Rico with full-time jobs). Depending on the efficiency of your local postal services and COVID-19, the delivery of items may take 2 to 4 weeks (domestic) and 2 weeks to 3 months (international).

What are your shipping prices and packages?

Shipping prices can increase depending on the carrier’s policies, rates, type of packages, seasons, weight, etc. All purchases are shipped between “First Class Mail Package” (max. 15 oz) or “Small Flat Rate Box” (max. 4 lbs) by Ground Advantage via USPS.

• USA starts at $7.50
• Puerto Rico starts at $5.50
• International starts at $15.00

Why does my package have mixed materials?

We are firm believers in reduction, reuse, and upcycling materials in the shipping process to reduce waste with a pinch of style. All high-quality products are shipped with extra protection to avoid any damage during transit.

Any freebies available?

All clients can get freebies whenever they gain points with their purchases to redeem them for prizes. All clients must be registered in our store or on Patreon to enjoy freebies and promotional events. This maintains a record of all the points gained.

• Guests cannot obtain points or rewards.
• Registered clients can only choose the category of the product.
• Patreon members can choose the designs of the products.

Any VIP sections for loyal fans?

Mi Cielas Club is a secret club in our store that is exclusive to Patreon members, where they can enjoy premium bundles, benefits, and traditional pieces.

Do you offer discounts or free shipping?

Those who actively support our Patreon can enjoy some perks such as happy birthday vouchers, free shipping, freebies, and more. You can read more about the benefits here.

Failed delivery orders

If there was missing/wrong information by the customer, it will be re-shipped at the customer’s expense once it gets returned to us by the USPS. We will send an email regarding shipment arrangement or refund of the specific failed delivered order (once the item is returned to us in the original state before transit), minus the shipping cost.

Lost package in your local post office

Please allow 1 month of delivery for domestic areas and 3 months for international due to the pandemic and USPS shortage. If the package got lost by USPS, please contact your local post office for more information and file a claim. We have no control once the item is shipped, but we will be happy to assist you with help.

Who pays the customs fees & taxes?

Clients are responsible for paying customs duties, import taxes, VAT, or any extra fees (tariffs) on their purchase. Currently, we are not accepting orders from certain countries. Read more below.

Something is wrong with my order

You can always write us at juicyzone.store.help@gmail.com or visit the contact page about your purchase, suggestions, or concerns.

I need to change or cancel my order

The client has 24 to 36 hours to contact us before we create a shipping label for the order and ship it to issue a solution. We are a small business operated by 1 with a full-time job.

Refund / Exchange Policy

Please visit the refund policy page to read the details. Digital purchases and traditional art pieces are final transactions and are not eligible for refunds or exchanges.

Does my Order have any protection?

All orders will obtain “Insurance Shipping” if a damaged or lost package occurs with the courier (the client must file a claim with USPS). Certain orders will have additional services and/or insurances for more protection without an extra cost.

• All purchases will have “USPS Tracking” services.
• The “Insurance Shipping” is free and is part of the shipping and handling total.
• All traditional artworks, by default, from the Mi Cielas Club are the only purchases that will contain the “Signature Confirmation” services for more protection.
• If the purchase exceeds an amount (e.g., a +$100 purchase), it may include a “Signature Confirmation” service.

Why can’t you deliver to my country?

The Postal Service™ is temporarily suspending international mail acceptance for certain destinations due to impacts related to the COVID-19 pandemic and other unrelated service disruptions. Due to the GPSR Regulations, we cannot deliver to the EU and EEA.