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FAQ
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Reselling, copying, modifying, redistributing, or sharing any material, including digital content, previously protected by copyright, made by the artist is completely forbidden, and legal action will be taken.
What are digital products?
All digital purchases are final and instantly delivered via email; refunds, cancellations, returns, and/or exchanges aren’t allowed. The only exception would be if the file is corrupted or with errors, the client is entitled to a replacement.
What are your shipping dates & carrier?
All purchases are shipped between Tuesday and/or Friday using First Class by USPS (from Puerto Rico). Depending on the efficiency of your local postal services and COVID-19, the delivery of items may take 2 to 4 weeks (domestic) and 2 weeks to 3 months (international).
Why does my package have mixed materials?
We are firm believers in reduction, reuse, and upcycling. We reuse good-condition materials for the shipping process to reduce unnecessary waste with a pinch of style. All high-quality products are shipped with extra protection to avoid any damage during transit.
Any freebies or VIP sections?
All clients can get freebies whenever they gain points with their purchases to redeem them for prizes. Also, Mi Cielas Club, is a secret club in our store only for Patreon members where they can enjoy premium bundles, benefits, and traditional pieces.
Failed delivery orders
All failed deliveries due to missing/wrong information by the customer, will be re-shipped at the customer’s expense once it gets returned to us by the USPS. We will send an email regarding shipment arrangement or refund of the specific failed delivered order (once the item is returned to us), minus the shipping cost.
Lost package in your local post office
Please allow 1 month of delivery for domestic areas and 3 months for international due to the pandemic and USPS shortage. If the package got lost in your location by USPS, please contact your local post office for more info and file a claim. We have no control once the item is shipped, but will be happy to assist you with help.
Who pays the customs fees & taxes?
You are responsible for paying custom fees, tax, or VAT on your purchase. Currently, we are not accepting UK orders, sorry.
Something is wrong with my order
You can always write us at juicyzone.store.help@gmail.com or visit the contact page about your purchase, suggestions, or concerns.
I need to change or cancel my order
All orders will be processed between 24 and 48 hours, depending on our circumstances as a small business. Write us on the contact page to resolve the issue before we ship the items.
Refund / Exchange Policy
Please visit the refund policy page to read the details. Digital purchases and traditional art pieces are final transactions and are not eligible for refunds or exchanges.
Contact us here or at juicyzone.store.help@gmail.com. Please visit the FAQ, Privacy Policy, Refund Policy, and Terms of Service pages.
About Me
Jessa Otero
I'm a storyteller that loves 2D animation, video-games and 🍍🍕. For more stuff you can check out my Blog or Website. Wanna know the latest merch or what's the next special promo code?